What is your return policy?
Online purchases made through 32degrees.com are valid for a refund within 32 days from the ship date. At this time we do not offer exchanges. All items must be returned unworn, unwashed, undamaged and with original tags attached. It can take up to 10 business days to process your return. You will be notified through email when the refund has been processed. Final sale items are ineligible for return. We offer pre-paid shipping labels through our return portal. We do not reimburse shipping costs, if sent by customer without using the portal. Our return policy is not extended for holidays.
Do you provide pre-paid shipping labels?
Yes, we provide pre-paid shipping labels. Please note, we offer pre-paid labels for returns only within the US. If you need to return from outside of the US, it is at customers expense. We do not offer reimbursement for return shipping costs. If you wish to return your purchase please CLICK HERE.
Can I return an item I purchased at one of your vendors?
No, you will need to return or exchange the item back to the original place of purchase under their store policy.
When an item says final sale, can it be returned?
No, all items that state final sale cannot be returned.
Do you refund shipping costs if I return my entire order?
No, we do not refund shipping costs for orders that are completely returned, only the returned items.
Can I ship to an international address?
Currently, orders can only be shipped to U.S addresses within the 50 states.
How can I track my order?
You can track your package by locating your tracking number in the delivery confirmation email or by logging into your account. You can then go on www.USPS.com place the tracking number in the track a shipment box. After receiving your delivery confirmation email please allow a few hours for the delivery service website to update.
I haven’t received my order?
You can check the status of your order by retrieving the tracking number on your delivery confirmation email or by logging on to your account. If you have further questions about the status of your package contact our customer service representative at firstname.lastname@example.org
My order was lost or says delivered but I never received it?
If packages are lost in transit, you will need to work directly with the shipping vendor to find your package. The receiver will need to file a claim with the correct shipping carrier for any lost items.
How can I pay for my order?
We gladly accept payments by Apple Pay and all major credit/debit cards, such as Visa, MasterCard, American Express, Discover and JCB. At this time we do not accept Bill Me Later, C.O.D, PayPal or checks.
Can I use multiple credit cards to complete my purchase?
There is only one form of payment available.
Can I cancel my online order?
We immediately start to process your order as soon as it’s placed. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns within 32 days. If items are listed as final sale they are not eligible for return.
Can I make an adjustment to my order after it has been placed?
No, once an order has been placed, we can’t make any adjustments to color, size, etc. We cannot combine orders to save on shipping costs.
What happens if an item in my order is unavailable?
If an item in your order is unavailable you will be refunded within 3 business days of placing the order.
How do I know if my order was received?
Once we have received your order we will send you a detailed confirmation email.
How do I know when my order ships?
When your order ships, you will receive an email confirmation with a tracking number.
Can I order over the phone?
If you are having difficulties on our site we are more than happy to assist in finalizing your order. Please send us an email with your availability and one of our customer service representatives will get in contact with you.
I want to get an item that is out of stock?
If the item you are interested in is out of stock make sure to sign up for our newsletter to be notified when it is available.
How long will my order take to arrive?
For an estimate of shipping times, please reference the following: Standard: 5-7 business days (please allow 2-3 business days for us to process your order. Keep in mind we only deliver on business days, not weekends or federal holidays). Overnight: 1-2 business days (please allow one business day for us to process your order. All overnight orders need to be ordered by 1pm EST to go out same day, otherwise leaves warehouse next business day. Please keep in mind we only delivery on business days, not weekends or federal holidays).
Can I get a price adjustment for items now on sale?
Online adjustments can be made within 24-hours of purchase time if the exact style and color are in stock on our website. We do not price match with our retailers.
Can I be notified when something comes back into stock?
We are not able to notify you when an item comes back in stock at this time. However, our website inventory is updated regularly. Please call customer service for inventory questions.
Where can I get a promo code?
Sign up for our newsletter and stay up to date with all promotions.
When do I add my promo code?
There will be a promotion tab in the payment screen.
I checked out and forgot to use my promo code.
If you forget to use your promo code at checkout simply send us an email within 24 hours of placing your order and we will gladly refund the difference in the original form of payment.
My promo code is not working.
If the promo code is not working it may be expired. If the promotion is still active but is not working send us an email and one of our customer service representatives will provide you with a working code.
How does my promo code affect the return?
If you are returning a purchase in which you used a promo code you will receive the payment amount paid in the original form of payment.
How many promo codes can I apply to my order?
We can only apply 1 promo code per order. That includes any promo codes given through points.
How do I figure out my size?
To ensure you choose the proper size for each style, we have provided a size guide link on every product page.
How do I contact 32Degrees?
The best way to reach us is through email. Our customer services representatives are available to assist you daily 10AM-5PM (EST)
How do I sign up for the newsletter?
You can sign up for our newsletter on our homepage.
How do I redeem my 32Club points?
First, make sure you are logged in. After, click on 32Club and then join now. A window will pop up with your name and the amount of points you have. To redeem, click spend your points. Based on the amount of points you have, you will see what you are eligible for to redeem. Click the redeem button, then confirm, to receive your coupon code. A coupon code will appear in a pop up window. This code is also emailed to you. Use this code towards your next purchase in the promo code area at check out.
What is the warranty for products purchased at 32Degrees.com?
If your product is flawed due to a manufacturing defect we will replace it without a charge for up to one year from the original time of purchase. This warranty does not cover damage caused by accident, improper care, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
What is normal wear and tear?
Wear and tear is damage that naturally and unavoidably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your 32 Degrees product, it will eventually begin to wear. Common examples of wear and tear that would not be covered under the warranty includes fading of colors, pilling, change of shape, and general breakdown of fabrics and materials over time.
Who pays warranty shipping charges?
Customers are responsible for shipping products to 32 Degrees. 32 Degrees will cover the return shipping costs back to you. Please ensure you ship your product to us using a carrier that provides you tracking information and proof of delivery. Customers are responsible for their product until we sign for it at the destination address.
What is the warranty for products purchased from a 32 Degrees retailer?
There is no warranty for 32 Degrees products purchased from an authorized retailer. All 32 Degrees merchandise purchased at one of our retail distributors must be returned to the original place of purchase and will be under their specific return policy.
To make a return, click return at the bottom of the website. Enter your order number and email address that is associated with your order. Click search and your order and previous orders will appear. To find a different order select from the YOUR ORDERS drop down in green at the top of the page.
Click on the red return/replace button, for item(s) you wish to return or replace. Select reason from the drop down menu and add to the comments if necessary, then click save. Do this step for as many item(s) as necessary. Please note, items labeled final sale are not returnable and you will not be given an option to return or replace. Items are eligible for return as long as it is within 32 days from when your order has shipped, all tags are attached, unworn, and in the original packaging. If it is past the 32 day window you will not be eligible for a return and you will not be given an option to return or replace.
You can do this process for multiple orders, so you can return them all at once.
Once you have finished, click on the Return Cart in the upper right corner of your screen. Click on create label. The label will be ready to print and it will also be emailed to you.
Please make sure to include your packing list in your return with the item(s) you are returning. Add the return label to the outside of the package and you are ready to ship back to us via USPS.
Once we receive the returned item(s) it takes our warehouse a couple of days for processing. You will receive a separate email once your refund has been issued. Please allow 10 business days for your refund to process.