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FAQ

Return

What is your return policy?

Online purchases made through 32degrees.com are valid for a refund within 45 days from the ship date. At this time we do not offer exchanges. All items must be returned unworn, unwashed, undamaged and with original tags attached. It can take up to 3-5 business days from when we receive the item(s) to process your return. We will not accept items with unnecessary dirt, stains, hair, etc.  You will be notified through email when the refund has been processed.  Final sale items are ineligible for return or exchanges. We do not extend our return window for holidays.  We offer pre-paid shipping labels through our return portal. A $5.00 fee will be deducted from the refund amount to cover the cost of return shipping. Please note, shipping costs, additional promo codes and 32 club points will not be refunded. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 45 day return policy, we reserve the right not to refund you. If you want these returned to you, we ask that you cover the delivery cost.

Do you provide pre-paid shipping labels?

To return items using a prepaid UPS label, please go to https://32degrees.returnly.com. Select "download shipping label" on the final step, print the return packing list and shipping label, and repack the items (including all original tags). Please attach the printed prepaid return label to the outside of the box and drop it off at any UPS drop-off points.  A $5.00 fee will be deducted from the refund amount to cover the cost of return shipping. Please note, shipping costs, additional promo codes and 32 club points will not be refunded. You can track the status of your return at https://32degrees.returnly.com/  

Do you offer free returns?

No, while we do provide pre-paid return shipping labels, in order to give you the lowest possible prices day-in day-out, we need to charge a flat $5.00 return fee to help cover shipping and restocking costs. This fee will not be charged to you, it is automatically deducted from your refund amount. 

What items are returnable?

Items are returnable if purchased from our website within 45 days from the ship date.  Items must be returned unworn, unwashed, undamaged, and with original tags attached.

What items are non-returnable?

Items are not eligible for return if marked final sale, worn, washed, or damaged.

What if I received a defective or damaged item from 32degrees.com?

If you receive a damaged item, please email us right away with your order number, photo, and item description.  We will either replace or refund you for the item.  Do not return damaged items through our return portal.

Can I return an item I purchased at one of your vendors?

No, you will need to return or exchange the item back to the original place of purchase under their store policy.

When an item says final sale, can it be returned?

No, all items marked final sale cannot be returned or exchanged.

What if I send back an item that was not eligible for return?

Items not authorized for return will not be refunded.  If you want these returned to you, we ask you to cover the delivery cost.

Do you refund shipping costs if I return my entire order?

No, shipping costs, discount codes and redeemed 32CLUB points will not be refunded. 

Do you offer exchanges?

No, if you would like a different size or color please return your unwanted item  at https://32degrees.returnly.com and then place a new order at https://www.32degrees.com.  Items are eligible for return if not listed as final sale, all tags on, and within 45 days of shipment.

How soon will I get my refund?

Once your items have been received, you'll receive your refund within 3-5 business days.

Shipping

Do you offer free shipping?

Yes, all orders over $32 qualify for free standard shipping

Can I ship to an international address?

Currently, orders can only be shipped to U.S addresses within the 50 states.

How can I track my order?

You can track your package by locating your tracking number in the shipping confirmation email or by logging into your account. Tracking can take up to 48 hours to update after an order is shipped.

My order was lost or says delivered, but I never received it.  What do I do?

Please wait 48 hours prior to contacting us.  In some cases packages say delivered before they arrive at their final destination.  If it is within 48 hours, make sure to look for attempted delivery left by the carrier.  Packages are sometimes left in a more secure area or with a neighbor.  We often use multiple carriers for delivery.  Be sure to check your mailbox or wherever you normally receive mail and packages.

If it is past 48 hours, and your package(s) is lost in transit or not received, you will need to work directly with the shipping provider to find your package. Make sure to verify the shipping address prior to reaching out to the carrier.  The receiver will need to file a claim with the correct shipping carrier for any lost items.  Once a claim has been filed, please email and provide us with your order and claim number for your lost package.  Once we have all your information we will provide you with a refund.

If you have further questions about the status of your package, contact our customer service representatives at info@32degrees.com

How long will my order take to arrive?

Please keep in mind we only deliver on business days, not weekends, or federal holidays.  For an estimate of shipping times, please reference the below.  The below are an approximate of days shipping will take.  We do not guarantee shipping times.

Standard: 5-10 business days

Expedited: 2-5 business days (All expedited orders need to be ordered by 1pm EST to go out same day, otherwise leaves warehouse next business day).

Overnight: 1-2 business days (All overnight orders need to be ordered by 1pm EST to go out same day, otherwise leaves warehouse next business day).

Are shipping times guaranteed?

We will do everything in our power to ensure your order arrives in a timely manner.  Unfortunately, 32 Degrees cannot be held responsible for conditions beyond our control, such as severe weather or shipping service interruptions.

Where will my order ship from?

All our products ship from our Warehouse in Cranbury, NJ.

Payments

How can I pay for my order?

We gladly accept payments by Amazon Pay and PayPal and all major credit/debit cards, such as Visa, MasterCard, American Express, Discover and JCB. At this time we do not accept Bill Me Later, C.O.D, or checks.

Can I use multiple credit cards to complete my purchase?

There is only one form of payment available.

Ordering

Can I cancel my online order?

No, orders cannot be canceled after an order has been placed. Please wait to receive your order and make any returns within 45 days.  If items are listed as final sale, they are not eligible for return or exchange.

Can I make an adjustment to my order after it has been placed?

No, we cannot make any changes to orders, once an order has been placed. Please wait to receive your order and make any returns within 45 days.  If items are listed as final sale, they are not eligible for return or exchange.  We cannot combine orders to save on shipping costs. 

I entered the wrong shipping address.  Can this be changed?

We cannot guarantee we will be able to change the shipping address if it was entered incorrectly.  Please email us immediately and we will do our best to update this change.  32 Degrees is not responsible if incorrect information is entered during ordering.

What happens if an item in my order is unavailable?

If an item in your order is unavailable you will be notified via email.  You be refunded for the full amount of the item.  Please allow up to 10 business days for your refund to process.

How do I know if my order was received?

Once we have received your order, we will send you a detailed confirmation email.

How do I know when my order ships?

When your order ships, you will receive an email confirmation with a tracking number.

Can I order over the phone?

If you are having difficulties on our site we are more than happy to assist in finalizing your order.  You can call us directly during our customer service hours.  You can also send us an email with your availability and one of our customer service representatives will get in contact with you. 

I want to get an item that is out of stock?

If the item you are interested in is out of stock, make sure to sign up for our newsletter to be notified when it is available.

Can I get a price adjustment for items now on sale?

Online adjustments can be made within 24-hours of purchase time if the exact style and color are in stock on our website.  We do not price match with our retailers.

Can I be notified when something comes back into stock?

We are not able to notify you when an item comes back in stock at this time. However, our website inventory is updated regularly. Please reach out to customer service for inventory questions.

Do you honor a previous sale price if an item is out of stock?

We honor prices if it is within 24 hours of a price change on our website.  Otherwise, we recommend checking back with our site for a new promotion.

Do you extend promotions upon request?

No, once a site wide promotion ends we do not extend it.

A customer service representative reached out to me claiming my order has suspicious activity.  What does this mean?

All orders go through our risk security system.  If your order is flagged in our system, it is considered high risk.  A customer service representative will reach out to you via email asking you to verify your identity.  If we do not hear from you and confirm your identity within 3 days your order will automatically be canceled.  

I accidentally put in the wrong information when checking out.  Can I get a replacement?

32 Degrees will not resend out orders due to information not being entered correctly at the time of order.

Promo codes

Where can I get a promo code?

Sign up for our newsletter and stay up to date with all promotions.  You can also join our loyalty program, 32CLUB.  32CLUB is our affiliate program that gives you points for every dollar you spend.  Points are redeemed at checkout.

When do I add my promo code?

Place gift card or discount code in box, located under your items in your shopping bag.  Once you have entered your code, click apply, and credit will be added to your total.

I checked out and forgot to use my promo code.

If you forget to use your promo code at checkout, simply send us an email within 24 hours of placing your order, and we will gladly refund the difference in the original form of payment.

My promo code is not working.

If your promo code is not working it may be expired, invalid, or your order may not qualify.  If the promotion is still active, but the code is not working, send us an email and one of our customer service representatives will provide you with a working code.

How does my promo code affect the return?

If you are returning a purchase in which you used a promo code you will receive the refunded amount back to the original form of payment.  Please note, you will be refunded the discounted amount.  We do not refund 32 CLUB points.

How many promo codes can I apply to my order?

We can only apply one promo code per order.  That includes any promo codes given through points.

What if I don't use the full value of my promo code?

We recommend using the full value of your promo code.  Otherwise, the amount will go unused and you are not able to reuse any promo code for any unused or remaining value.

How to

How do I figure out my size?

To ensure you choose the proper size for each style, we have provided a size guide link on every product page.

How do I contact 32Degrees?

The best way to reach us is through email. Our customer services representatives are available to assist you Monday - Friday 10AM-5PM (EST)
Email info@32degrees.com
Toll Free 1-855-323-2302

How do I sign up for the newsletter?

You can sign up for our newsletter on our homepage.

How do I redeem my 32Club points?

First, make sure you are logged in.  Once you are logged in, you are automatically directed to your account page which shows your 32CLUB balance.  Points are redeemed at check out.  Simply click on your shopping cart, once you have added all of your desired items.  Under your list of items, there is a move-able slider that can be adjusted to apply the discount.  Once you have adjusted the slider to desired amount click the red redeem button to apply.

Warranty

What is the warranty for products purchased at 32Degrees.com?

If your product is flawed due to a manufacturing defect we will replace it without a charge for up to one year from the original time of purchase.  This warranty does not cover damage caused by accident, improper care, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.  If we do not have the item in stock, then we will provide you with an online credit or a refund.  Due to the unique characteristics of our products, some of the feathers and threads may poke through the fabric.  If there are any lose threads or feathers we do not suggest pulling them out.  This does not mean your item is damaged and it’s not covered under warranty.

What if I have loose feathers or threads?

Due to the unique characteristics of our products, some of the feathers and threads may poke through the fabric.  If there are any lose threads or feathers we do not suggest pulling them out.  This does not mean your item is damaged and it’s not covered under warranty.

What is normal wear and tear?

Wear and tear is damage that naturally and unavoidably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your 32 Degrees product, it will eventually begin to wear. Common examples of wear and tear that would not be covered under the warranty includes fading of colors, pilling, change of shape, and general breakdown of fabrics and materials over time.

Do you replace zippers?

No, we do not offer zipper replacements.  You are not able to purchase zippers for replacements.

I lost my packable pouch.  Can I get a replacement?

Yes, please email info@32degrees.com with your name, address, and color of your jacket.  We cannot guarantee the color of the pouch, but we will do our best and try.

Who pays warranty shipping charges?

Customers are responsible for shipping products to 32 Degrees. 32 Degrees will cover the return shipping costs back to you. Please ensure you ship your product to us using a carrier that provides you tracking information and proof of delivery. Customers are responsible for their product until we sign for it at the destination address.

What is the warranty for products purchased from a 32 Degrees retailer?

There is no warranty for 32 Degrees products purchased from an authorized retailer. All 32 Degrees merchandise purchased at one of our retail distributors must be returned to the original point of purchase and will be under their specific return policy.

What if I received a defective or damaged item from 32degrees.com?

If you receive a damaged item, please email us right away with your order number, photo, and item description. We will either replace or refund you for the item.  Do not return items through our return portal.

How do I care for my product?

We list all care instructions for each of our items on the lower interior tag.  We highly suggest following the care instructions explicitly. Failure to do so, can result in the shortened life span of the garment. 

Return Policy

If for any reason you do not love your items you may return them within 45 days from the ship date. All items must be returned unworn, unwashed, undamaged and with original tags attached.
At this time we do not offer exchanges.
Final sale items are ineligible for return or exchange.
We provide a pre-paid shipping labels through our return portal. Please note that $5 will be deducted from the refund amount to cover the cost of return shipping. Please note: shipping costs, additional promo codes and 32 club points will not be refunded.