Wholesale & Bulk Orders

Introducing Our New B2B Website: Important Information

 

We're excited to announce the launch of our new B2B website on Shopify, replacing our old wholesale platform closely integrating it with our retail site. Please be aware that the new site is still undergoing construction, so features like filters, sorting, search, and specific buttons may not be fully operational yet. Nonetheless, ordering should proceed without any issues. Also, logging in doesn't require a password anymore instead, a 6-digit code will be emailed to you for seamless site access.

Account Setup Instructions: New Customers or Inactive Accounts: Haven't had a bulk or retail account with us, or no purchases within the last 18 months on our old B2B site?

Please email us at bulk@32degrees.com with the following details and we will make sure to get you set up on our new B2B website.

• First and Last Name
• Email Address
• Full Billing and Shipping Address (if different)
• Tax Exempt Forms (if applicable)

Existing B2B Customers:

If you've made purchases within the last 18 months, simply use this link to log in to our new B2B site:

https://shopify.com/13261029/account

 

Only select products are available and discounted on B2B site. To shop our full non-discounted product catalog you must log-out from B2B site and then log-in to our retail site using this link:

https://www.32degrees.com/account/login

 

Additional FAQs to Know:

• Our bulk discounts are final, and no additional discounts will be applied. The prices shown on the B2B site reflect the final discounted prices.
• Please note, if you have tax exempt status, please send a photo of your tax-exempt forms to bulk@32degrees.com prior to placing your order on the wholesale site so we can update your account as soon as possible.
• There is a $500 order minimum; calculated after bulk discount is applied. Order minimum does not include taxes and shipping cost.
• At this time, we only ship within the United States.
• All bulk orders within the contiguous United States are eligible for free standard shipping.
• We do not offer invoicing, letters of authorization, or customization options. Additionally, we do not provide an Excel price list with UPCs and pricing.
• All bulk orders are final sale and cannot be returned or exchanged.

For any inquiries or assistance, feel free to email us at bulk@32degrees.com. We're dedicated to ensuring a smooth transition for all our valued customers.

 

Ordering

What is your order minimum?

There is a $500 order minimum; calculated after the bulk discount is applied. Order minimum does not include taxes and shipping cost.

Do you offer any customization or printing on bulk items?

We do not offer any logo, embroidery or color customizations. We also do not offer our products without 32 Degrees logos and tags.

Can I pre-order next season online?

At this time, only the items that are listed on the wholesale website are eligible for wholesale purchasing.

Can I apply a promo code to a wholesale order?

Promo codes, gift cards and 32Club points are not valid for any bulk purchase.

Can I cancel or make adjustments to my bulk order?

We are unable to cancel or make changes to your order after you have placed it with us. To ensure that you receive your order as quickly and accurately as possible, we immediately start to process your order as soon as it’s placed.  Changes include, but are not limited to, address updates, product sizing, product color choice, and product purchase quantity.

 

How do I know if my order was received?

Once we have received your order we will send you a detailed confirmation email.

Do you offer closeout? 

No, we do not. 

 

Shipping

Do you offer Free Shipping?

All bulk orders within the contiguous United States are eligible for free UPS Ground shipping.

How long will my order take to arrive?

Due to additional necessary processing time, please allow additional 2-3 business days on top of the standard processing time-frame to fulfill your order.

For an estimate of shipping times, please reference the times below:

UPS Ground Shipping: 5-12 business days 

Please keep in mind we only deliver on business days, not weekends or federal holidays.

Are shipping times guaranteed?

We will do everything in our power to ensure your order arrives in a timely manner.  Unfortunately, 32 Degrees cannot be held responsible for conditions beyond our control, such as severe weather or shipping service interruptions.

 

How do I know when my order ships?

When your order ships, you will receive an email confirmation with a tracking number.

Do you offer tracking for my order?

Once your order is processed and fulfilled, you’ll receive a shipping confirmation email, which includes tracking.  Please allow up to 72 hours for tracking information to update before reviewing your tracking status.

Can I ship to an international address?

At this time, we only ship to the United States.

What shipping carrier do you use?

We use UPS Ground for standard bulk order delivery.

My order was lost or says delivered but I never received it?

If packages are lost in transit, you will need to work directly with the shipping provider to find your package. The receiver will need to file a claim with the correct shipping carrier for any lost items.

Where will my order ship from?

All our products ship from our warehouse in Cranbury, NJ. The zip code is 08512.

Feel free to use the Ground Map provided by UPS in order to determine when your order will arrive. U.S. Ground Maps: UPS - United States.

Can I use my own shipper account?

If you are interested in using your own shipping carrier, please reach out to our customer service team to make the necessary arrangements.

 

Payments

How can I pay for my order?

We gladly accept payments by Amazon Pay, Apple Pay, and all major credit/debit cards, such as Visa, MasterCard, American Express, Discover and JCB. At this time we do not accept Bill Me Later, C.O.D, PayPal, or checks.

 

Can I use multiple credit cards to complete my purchase?

There is only one form of payment available.

  

Do you offer payment terms?

We do not offer any payment terms or additional discounts. All orders must be prepaid before shipping.

 

Returns & Warranty

Do you accept returns?

Returns are not accepted on bulk orders, unless in the case of damaged or defective items.

If you receive a damaged item, please email info@32degrees.com right away with your order number, photo, and item description. We will either replace or refund you for the item.

What is the warranty for products purchased at 32Degrees.com?

If your product is flawed due to a manufacturing defect we will replace it without a charge for up to one year from the original time of purchase. This warranty does not cover damage caused by accident, improper care, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.  If we do not have the item in stock, then we will provide you with an online credit or a refund.

What is normal wear and tear?

Wear and tear is damage that naturally and unavoidably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your 32 Degrees product, it will eventually begin to wear. Common examples of wear and tear that would not be covered under the warranty includes: fading of colors, pilling, change of shape, and general breakdown of fabrics and materials over time.

Who pays warranty shipping charges?

Customers are responsible for shipping products to 32 Degrees. 32 Degrees will cover the return shipping costs back to you. Please ensure you ship your product to us using a carrier that provides you tracking information and proof of delivery. Customers are responsible for their product until we sign for it at the destination address.